Relic research shows high impact IT outages carry $76M median year
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Relic research shows high impact IT outages carry $76M median year
"Surveying over 1,700 IT and engineering leaders and team members across 23 countries and 11 industries, the report highlights key focus areas, challenges, and trends influencing observability investments like the growing adoption of enterprise AI. The data showed that the cost of any digital business downtime is profound-with high-impact outages carrying a median cost of $2 million USD per hour, or approximately $33,333 for every minute systems remain down."
"Full-stack observability is defined as having visibility across the technology stack, organized into five key categories: infrastructure, applications and services, security monitoring, digital experience monitoring (DEM), and log management. For respondents with full-stack observability, the research shows the cost of significant IT outages is cut in half, with high-impact outages averaging $1 million per hour versus $2 million per hour for those without full-stack observability."
Over 1,700 IT and engineering leaders and team members across 23 countries and 11 industries responded. High-impact outages carry a median cost of $2 million USD per hour, roughly $33,333 per minute, and an annual median cost of $76 million USD per year. Full-stack observability provides visibility across infrastructure, applications and services, security monitoring, digital experience monitoring (DEM), and log management and halves the cost of significant IT outages to about $1 million per hour. Teams with full-stack observability experience fewer high-impact outages, detect incidents seven minutes faster with an MTTD of 28 minutes, and report fewer weekly outages. Engineers spend 33% of their time addressing disruptions. Top outage causes are network failure, third-party or cloud provider failures, and deploying software changes. Forty-one percent of leaders still learn about service interruptions through inefficient means, such as customer complaints.
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