"Just before I started, we installed two new servers running Novell NetWare,"
"I called the lead admin and said I'd found the problem,"
"At first she was skeptical but said she'd have a look."
"About four minutes,"
Carl moved from desktop support to the network management group at a university in the late 1990s. Two new Novell NetWare servers began locking up, causing frequent reboots and reinstalls, disrupted email, inaccessible network drives, and slow logins. Only two lead network admins were allowed to work on the machines; their efforts and escalation to Novell and the server maker failed to find a fix. Carl handled outage notifications and temporary reloads while investigating logs and discovered repeated memory errors naming a specific DIMM. He alerted the lead admin, who checked and involved the IT director. The vendor dispatched replacement memory and a technician the same night, resolving the issue.
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