"ManageEngine is a key player in the Zoho Corporation software and services empire and offers an extensive range of IT management products. Its MSP Central is designed to take managed services to the next level as it aims to provide a unified professional service automation (PSA), endpoint security and management, plus an advanced server and network device monitoring solution. PSA services are provided by ManageEngine's ServiceDesk Plus, endpoints are looked after by Endpoint Central, while network device monitoring comes courtesy of its Site24x7 SaaS platform."
"It only took a few minutes to create our account, and we were then presented with our MSP Central portal. The home page presents a basic overview showing all help desk, technician, and support ticket activity, an at-a-glance status of computers, and graphs for patch status and endpoint health. It's easy to navigate as a left menu provides quick access icons for help desk, endpoints, servers, and networks, and admin settings."
MSP Central integrates ServiceDesk Plus for PSA, Endpoint Central for endpoint security and management, and Site24x7 for server and network monitoring into a single cloud portal. The platform supports multiple tenants and customers with integrated core functions and role-based technician access. A 30-day trial enables all components without upfront payment and allows rapid account creation. Module home pages provide status dashboards for help desk activity, endpoint health, and patch status. Navigation relies on a left menu and module-specific ribbon menus, and home dashboards are currently static and non-customizable. The help-desk module requires creating customers, sites, and technician users with configurable access privileges.
#managed-service-provider-msp #professional-service-automation-psa #endpoint-management #network--server-monitoring
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