Framework, a modular laptop manufacturer, has focused on delivering upgradeable hardware but has faced challenges in providing timely software updates, particularly for BIOS and drivers. CEO Nirav Patel acknowledged software support issues, attributing them to the company's size and dependence on major hardware suppliers like Intel and AMD. However, he assured that improvements were underway thanks to a new dedicated team at Compal to streamline update processes. While some timelines have been optimistic, noticeable progress within the last year suggests better support may soon be consistently available for all Framework products.
Framework's approach to modular design has attracted attention, but its software and BIOS support have lagged behind hardware advancements, leading to mixed reviews.
CEO Nirav Patel acknowledges the challenges with software updates, citing reliance on upstream hardware makers and small team limitations as key factors.
Improvements in software support were promised after onboarding a dedicated team at Compal, aiming for a more consistent update cycle across all Framework products.
Despite an optimistic timeline for improvement, recent progress indicates Framework is beginning to address past software support issues, enhancing user experience.
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