"I'm generating an avatar, and when I click to generate my text to audio, there is an error that says I have run out of generative AI credits. I have a paid license for Captivate 13 and was under the impression that Gen AI was an included feature. How can I get back on track? Has anyone else gotten this error?"
"I'm generating an avatar, and when I click to generate my text to audio, there is an error that says I have run out of generative AI credits. I have a paid license for Captivate 13 and was under the impression that Gen AI was an included feature. How can I get back on track? Has anyone else gotten this error?"
Avatar text-to-audio generation fails with an "out of generative AI credits" error while the account holds a paid Captivate 13 license and expects Gen AI access. Possible causes include account-level credit limits, license tier exclusions, expired or misapplied entitlements, regional or billing restrictions, or a temporary service or UI sync issue. Recommended checks include verifying Adobe account subscriptions and entitlements, confirming Captivate 13 license details, viewing usage or credit balances in the Adobe Admin/Account portal, signing out and back in, clearing cache, updating Captivate, and contacting Adobe support or account admin for credit/top-up or entitlement confirmation.
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