Esther Obigbesan, a visually impaired fan who paid £489 for a VIP ticket to a Beyoncé concert, experienced a dehumanizing situation when staff required her to give up her cane to enter the standing VIP area. Despite informing the concert organizers of her access needs prior to the event, she received no response. When she reached the pitch area, staff deemed her a 'health and safety risk' and argued that walking aids were prohibited. After surrendering her cane, her confidence was notably impacted, and she struggled to enjoy the concert due to subsequent distress.
Esther Obigbesan, a visually impaired Beyoncé fan, described her experience at the concert as dehumanizing after being asked to give up her cane to access the VIP area.
Obigbesan reported that staff called her a 'health and safety risk' for using her cane, even after she informed them of her access needs prior to the event.
A spokesperson for Tottenham Hotspur apologized for the incident and stated that it 'fell far short' of their standards for guest experience and safety.
Obigbesan noted that the experience affected her confidence and independence, stating she could hardly remember the concert due to her distress.
Collection
[
|
...
]