The article emphasizes the importance of transparency in lending, particularly through the publication of complaints data by lenders like Salad. This move not only informs potential borrowers about the lender's customer service record but also promotes accountability and trust within the industry. By making complaint data accessible, customers can better assess their options, fostering a more informed lending environment. The discussion raises the question of whether all lenders should adopt this practice, suggesting that such transparency could lead to overall improvements in the quality of financial services.
Sharing complaints data could help consumers make more informed choices and encourage better service across the industry.
When a lender openly shares how they handle complaints, it shows they have nothing to hide and are willing to be held accountable.
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