A domestic abuse victim approached Waltham Forest Council for assistance due to unsafe living conditions but was left without help for five weeks. Following a threat of legal action, the council offered hotel accommodation. However, the man was assaulted during a subsequent period of homelessness caused by a booking error. The council's actions resulted in the loss of the man's possessions and a delay in recognizing its duty to offer support. The council agreed to compensate him and acknowledged its service shortcomings, promising improvements.
The man requested help from Waltham Forest Council in January due to domestic abuse and was left homeless for five weeks before receiving assistance.
The council agreed to pay £1,600 for the man's distress and acknowledged its failure to meet its own standards of service.
Despite being offered hotel accommodation, the man was left homeless again due to a booking error and was subsequently assaulted.
The investigation found the council failed to consider the man's vulnerability during his first request for help and delayed in accepting its duty to assist him.
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