"On Friday morning at 3:15 a.m., a technology upgrade triggered a cascading failure across the whole BART system, shutting it down across the entire Bay Area for the morning commute. It impacted riders on their way to work, to classes, to flights. Train service wasn't fully restored until 11:45 a.m. Its the second full-system outage in four months caused by a technology issue."
"ABC7 News reached out to BART General Manager Bob Powers who was out of town last week. The response? The general manager is not available for interviews. BART went onto say, "we don't plan on doing interviews until Thursday when we will give an update to the board." But there was no shortage of board members who wanted to chime in."
"BART director Barnali Ghosh said her phone has been ringing. "It's a real reminder of how many people rely on BART to get around, and how disruptive it can be to peoples' lives," she said. "It's unacceptable, it's inexcusable to have a shutdown of this magnitude," said board member Elizabeth Ames. Board members vowed to investigate the failure in response to riders' questions."
At 3:15 a.m. a technology upgrade triggered a cascading failure that shut down the entire BART system across the Bay Area, disrupting morning commutes to work, classes, and flights. Train service was not fully restored until 11:45 a.m. Engineers were performing a cutover to a new network switch at Montgomery station when the outage occurred. The outage was the second full-system shutdown in four months caused by a technology issue. BART's general manager was unavailable for interviews and the agency postponed media briefings until Thursday. Board members issued apologies, called the shutdown unacceptable, and vowed a forensic investigation into the failure.
Read at ABC7 San Francisco
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