""I think not detecting the card was the biggest issue. You couldn't get into the account to add money. I had to have them open the gate and let me in.""
""I see problems getting resolved and new problems coming up," said Christy Wegener with the Livermore Amador Valley Transit Authority."
""People aren't using passes anymore because the passes weren't working," one speaker said during public comment."
""My bank card showed me the money was pulled, and now I can't find the $20," Sal Llamas with Alameda-Contra Costa Transit District said."
The launch of Clipper 2.0, the Bay Area's updated transit payment system, has been marred by technical difficulties since December. Riders have experienced missed rides, billing issues, and confusion. The system allows payments via credit cards, debit cards, and mobile wallets, but it faced a major outage on launch day. Ongoing problems include transit passes failing to work and funds disappearing from accounts. The company has set a deadline of May 30 to resolve these issues, but complaints continue to arise from users.
Read at ABC7 San Francisco
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