""We can be confident and say to our riders that this will not happen again," said former BART Board of Director Bevin Dufty in 2019. The soundbite didn't age well. "It feels like a broken promise because it has happened again, and again. What do you say to to riders who have a hard time trusting what the BART Board of Directors has to say?" ABC7 News Investigative Reporter Melanie Woodrow asked Edward Wright, BART Board of Director of District 9."
""Well, I think that trust is something that's really hard won and it's easy to lose," said Wright. "Regardless of an explanation, regardless of accountability, what people just want is to know that when they show up at their BART station there's going to be a train ready and waiting for them," he continued. Edward Wright was elected to the BART Board of Directors in November. Reliability was one of the platforms he ran on."
A systemwide BART service suspension occurred due to a computer equipment failure during a system upgrade, disrupting Friday morning commutes. Repeated service failures have eroded rider trust despite prior assurances that incidents would not recur. Edward Wright, elected to the BART Board in November on a reliability platform, emphasized that trust is hard won and easy to lose and stressed the need for accountability and system upgrades. BART conducts frequent system updates and upgrades as a large, complex system, and questions arose about the timing of upgrades and why they are not performed on weekends.
Read at ABC7 San Francisco
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