"GENTLE READER: That will depend on what you mean by very angry and Miss Manners would leave the assessment of that to a more impartial witness than yourself. Certainly, an apology is needed, not just an explanation. Whether that should be in person or in written form will depend on whether the manager is likely to bolt the door and reach for the fire extinguisher when he sees you coming."
"DEAR MISS MANNERS: I came home from work one evening and found my daughter on the phone, so I passed her a note. She immediately said, I am on the phone, Dad. I was upset by this response, and asked who she was talking to to make sure I didn't interrupt anything important but it happened to be her boyfriend. Am I overreacting, or she was she wrong to say that?"
A donor offered a beloved stereo and CDs to a food pantry with the verbal understanding that she could reclaim them if unwanted. The pantry manager later gave the equipment away, prompting the donor to demand its return. An apology is recommended, and an impartial witness should judge whether the donor's anger was excessive. The form of the apology should match the manager's likely reaction, with consideration of an in-person or written apology. A separate incident describes a parent passing a note to a daughter on the phone; the daughter responded, 'I am on the phone, Dad,' prompting questions about interruption, politeness, and appropriate reminders.
Read at www.mercurynews.com
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