"Lenders have made meaningful progress in modernizing the closing process. eSignatures, hybrid eClosings, and remote online notarization have reduced friction at the signing table and improved the borrower experience where it is most visible."
"These documents tend to be less predictable, more ad hoc, and more likely to fall back into manual handling, even in otherwise digital workflows."
"Responsibility is diffuse, timelines are unclear, and visibility is limited. As a result, while these notarizations may not derail entire deals on their own, they quietly consume staff time, introduce compliance risk, and slow loan velocity in ways that add up across a pipeline."
Lenders have improved the closing process through eSignatures, hybrid eClosings, and remote online notarization, enhancing borrower experiences. Digital closings are faster and require fewer corrections. However, notarization for documents outside the closing event, such as powers of attorney and affidavits, remains unpredictable and often manual. These documents complicate workflows, leading to inefficiencies and compliance risks. The need for physical handling of documents reintroduces paper into the process, consuming staff time and slowing down loan processing despite advancements in digital systems.
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