"LASI's initial offerings included the ability to retrieve hundreds of documents like policies, procedures and user manuals; intelligence to understand and respond to unstructured questions at a detailed level and built-in security measures to protect sensitive information. Enhancements to the AI assistant announced this week allow for the retrieval of phone call recordings, allowing clients to more easily access records of customer interactions. This capability is designed to streamline access and improve transparency for workers conducting quality checks, audits and borrower escalation reviews."
"The latest updates to LASI underscore PHH's commitment to leveraging technology that ultimately enhances the client experience and partnership through transparency, Walt Mullen, executive vice president and chief strategy officer for Onity Group, said in a statement. Our continuous innovations aim to make it more simple and more efficient for our clients to access the information they need, whenever they need it, with significantly less effort, 365 days a year, 24/7."
LASI initially enabled retrieval of hundreds of documents, comprehension of detailed unstructured questions, and built-in security to protect sensitive data. Enhancements add retrieval of phone recordings to enable access to customer interaction records for quality checks, audits and borrower escalation reviews. LASI now provides quick access to loan-level information, helping clients resolve loan questions more efficiently. The updates emphasize PHH's focus on technology that enhances client experience and transparency. Onity and PHH ranked 21st among U.S. lenders in 2025, closing $24.2 billion, a 42% annual increase. Onity reported $185.4 million profit, announced a $10 million share repurchase program, and raised $200 million in a debt offering.
Read at www.housingwire.com
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