"We need to start growing and nurturing the next generation of mortgage talent. And there's no doubt that the Dallas area is a great place to attract talent from across the country. It's in a business-friendly state and the ability to live off of the salary that we pay here is a little bit easier than Southern California. And so we are looking to hire young talent and they can grow with the company."
"But I would also say that we are really unique in the industry in the fact that we developed our own proprietary servicing technology, and out of that, we've been able to drive down our servicing costs by 50% while giving borrowers agency. What's really important is that the borrower has the ability to self-serve. When borrowers are in distress, they are able to get to what they need within our servicing center in a respectful, quick fashion."
The company plans to grow and nurture the next generation of mortgage talent, focusing hiring in the Dallas area because of a business-friendly environment and relatively lower living costs compared with Southern California. The company is investing heavily in AI and technology and seeks technical talent to support those initiatives. The servicing portfolio exceeds $750 billion and will continue to expand, with two main servicing centers in Dallas–Fort Worth and Southern California. The Consumer Direct channel originates over $2 billion monthly from the servicing portfolio and will have call center teams based in the area. Proprietary servicing technology has reduced servicing costs by 50% while enabling borrower self-service and respectful, rapid assistance.
Read at www.housingwire.com
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