CrossCountry Mortgage expands RON, eNote closings with Blend

"CrossCountry Mortgage has overhaualed its closing operations using Blend Close, Blend's digital closing software, allowing the company to cut average closing times to 45 minutes and eliminate post-closing signature errors across its 1,000-plus-branch network. The independent retail lender integrated Blend Close directly with its loan origination system, replacing multiple point solutions with a single closing platform that supports traditional, hybrid, hybrid with eNote and full remote online notarization (RON) transactions."

"Before the rollout, CrossCountry borrowers typically spent 1.5 to 2 hours signing more than 100 pages in front of a notary. Manual data entry, signature mistakes and incorrect dates led to frequent investor suspensions and rework after closing. With Blend Close, borrowers access a single portal with one set of credentials from initial application through closing. They can review closing packages in advance and return to the portal to view signed documents after settlement."

"CrossCountry's closing staff previously moved between multiple systems: one to prepare files, another for hybrid eClosings and a third for RON. That fragmentation created workflow breaks, more training time and higher risk of data and document errors. Now, closers manage all transaction types from a single interface. Real-time status updates and completed documents are automatically pushed back into the LOS, reducing manual re-entry and reconciliation work."

"I truly love the one-stop shop for borrowers, said Simone LaBorde, executive vice president of closing and strategic initiatives at CrossCountry Mortgage. Borrowers have one login and can review closing packages ahead of time and still log back in to view signed documents after closing, which helps with security and scams."

CrossCountry Mortgage overhauled closing operations by implementing Blend Close, a digital closing platform integrated directly with its loan origination system. The change reduced average closing times to about 45 minutes and removed post-closing signature errors across more than 1,000 branches. Previously, borrowers spent 1.5 to 2 hours signing over 100 pages in front of a notary, while manual data entry and signature mistakes caused investor suspensions and rework. With Blend Close, borrowers use a single portal with one set of credentials from application through closing, review packages in advance, and return to view signed documents after settlement. Closing staff now work from one interface for traditional, hybrid, hybrid with eNote, and full remote online notarization, with real-time status updates and completed documents automatically pushed back into the LOS to reduce re-entry and reconciliation. RON expanded access for borrowers unable to attend in person, including military personnel and customers facing emergencies.

Read at www.housingwire.com