""Say someone needs to have a procedure - then they have to figure out for their insurance. Is this provider in-network? What's it going to cost? They get a set of answers, and then they go ask the provider's office - and they can't tell them how much it's going to cost, and they're not sure if they're in-network. And so it feels to people - even when they're trying to do their due diligence - there's never a simple answer," she explained."
""Individuals themselves don't have a place to cost-shift. If your insurance is going up, there's no place for you to move that cost - you have to find that money. What that means for people is often just foregoing care that they need," Wikelius remarked."
Trust in the U.S. healthcare system is eroding unevenly across institutions. People largely trust individual clinicians while distrusting payers, drugmakers, and hospital leadership. Conflicting information about coverage and costs creates opacity and frustration when patients try to navigate care beyond the exam room. Lack of price transparency and complex navigation contribute to financial strain and cause some people to forgo needed care. Rising insurance costs leave individuals without a mechanism to shift expenses, increasing resentment. Many seek care only when conditions become dire, and there is expressed preference for a preventive, health-maintaining system over a reactive "sick-care" model.
Read at MedCity News
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