Mandatory training in disability awareness for airline and airport staff is recommended to alleviate stress for disabled travelers. A report emphasizes the inconsistent and sometimes traumatic flying experiences for these individuals. Clear guidelines for mobility equipment and service dogs, along with improved complaint protocols, are necessary. Numerous incidents highlight failures in the treatment of disabled passengers, particularly in security situations and during the handling of mobility aids. There is also limited understanding of non-visible impairments, leading to further complications during travel.
"Security was identified as a key area of anxiety and concern for disabled passengers, particularly in how they are treated by airport staff during these processes."
"Lady Grey-Thompson's report warns of a clear gap in the training of security staff regarding treatment of disabled passengers and their specific needs."
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