A new proposal suggests linking NHS funding to patient ratings, potentially penalizing services with poor feedback. This move follows calls for systemic improvements in maternity care, with concerns raised by clinicians about the approach being overly simplistic. The NHS Confederation emphasizes the need for a nuanced design to avoid unfair penalties based on isolated patient experiences. Commentary on the accessibility of NHS services reveals frustration among families trying to connect with hospitals during treatment, highlighting existing issues in patient engagement and support within the healthcare system.
Matthew Taylor, chief executive of the NHS Confederation, noted, 'None of our members have raised this idea with us as a way of improving care... unless this is very carefully designed and evaluated, there is a risk that providers could be penalised for more systemic issues.'
Sir Jim Mackey remarked, 'We've made it really hard, and we've probably all been on the end of it. You've got a relative in hospital, so you're ringing a number on a ward that no one ever answers.'
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