Deaf people criticise hospital interpreter delays

""They just basically took me, put me in, I had the scan and then was told to leave," he said."

""If we're sat there as deaf people, we don't know if there's a fire alarm, if there's a bomb or if there's an emergency," she said. "We're at risk not having an interpreter present with us. We're very vulnerable.""

""flouting equality law""

Terry Murray, a deaf man from Rugby, spent 24 hours in University Hospital Coventry without a sign language interpreter despite requesting one. He underwent CT and MRI scans but staff could not explain results because no one on site knew sign language. Staff shouted his name even after being told he could not hear. The Coventry and Warwickshire Association for the Deaf received over 100 complaints about delays in interpreter access at the hospital. Helen Patterson reported repeated failed requests and unreliable video interpreting links. RNID said the NHS was flouting equality law under the Accessible Information Standard. LanguageLine Solutions will engage with CWAD.

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