"These figures are testament to the incredible efforts of everyone at LAS to improve the care we offer to patients, from our clinicians on the road and people in 999 control rooms, to those repairing our ambulances or getting them stocked for front-line shifts. We need to keep up this momentum and continue to adopt innovative ways of working, both inside LAS and with our NHS partners, to ensure we are offering our patients the care they need and deserve."
"The service said it had bolstered the ambulance fleet with 150 new vehicles and put on 200 more front-line shifts compared with August last year. The LAS has also reduced the age of its fleet and set up out-of-hours mechanic workshops where vehicles can be repaired overnight. Clinicians in the control room have treated more patients over the phone to avoid the need for trips to busy hospitals. Known as "hear and treat", more than one in five London patients are treated in this way."
Average response for category 1 calls was six minutes and 40 seconds in August, the fastest since April 2022. Response times for category 2 calls were the quickest since May 2021. Emergency call volumes remained high, with about 20,000 more calls in August compared with August 2024. The service added 150 new ambulance vehicles and 200 more front-line shifts, reduced the average fleet age, and opened out-of-hours mechanic workshops for overnight repairs. Control-room clinicians treated more patients by phone under 'hear and treat', accounting for over one in five patients. An AI tool, Ambient Voice Technology, transcribes and structures conversations into medical notes.
#london-ambulance-service #ai-medical-transcription #emergency-response-times #hear-and-treat-telephone-care
Read at www.bbc.com
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