"Work Sprawl isn't just about having too many apps. It's about fragmentation-of people, processes, and technology. It feels like no one has the whole picture-and every new tool or workflow only adds another layer of complexity. In many ways, Work Sprawl is the shadow side of digital transformation, an unintended consequence of fragmented work systems. I break it down into three buckets: People: Teams are distributed, roles overlap, and communication gets lost in translation."
"Process: Workflows multiply, governance gets murky, and change management becomes an afterthought. Sub-processes and dependencies pile up, making it hard to see how work ladders up to strategy Technology: Tools proliferate, but rarely connect in a way that gives you true visibility. The more tools you add, the more context you lose AI is now woven through all of this. Sometimes it helps, sometimes it adds to the noise. The challenge is knowing the difference."
Work Sprawl arises when people, processes, and technology become fragmented, creating invisible complexity that overwhelms teams. Distributed teams, overlapping roles, and poor communication create organizational islands and lost context. Multiplying workflows, unclear governance, and unmanaged change bury dependencies and obscure how work aligns with strategic goals. Proliferating tools rarely integrate, reducing visibility and increasing context switching. AI can either reduce friction or amplify noise depending on implementation. The execution gap turns strategy into ineffective work streams, causing delays, duplicated effort, and weak accountability. Reconnecting people, clarifying processes, and consolidating tools is required to restore alignment.
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