"He said supermarket staff were unable to explain why he was being told to leave, and would only direct him to a QR code leading to the website of the firm Facewatch, which the retailer has hired to run facial recognition in some of its stores. He said when he contacted Facewatch, he was told to send in a picture of himself and a photograph of his passport before the firm confirmed it had no record of him on its database."
"He described the incident as feeling quite like Minority Report, Orwellian. He said while doing his normal shop, he was approached by three members of the store's staff, one of whom appeared to affirm that he was the person pictured on a device they had. It is understood the Facewatch system flagged someone else who had entered the store, and staff mistook Rajah for him."
Warren Rajah was ordered to leave a Sainsbury's in Elephant and Castle after staff misidentified him using Facewatch facial recognition technology. Staff were unable to explain why he was being told to leave and directed him to a QR code linking to the Facewatch website. Facewatch asked him to send a picture of himself and a photograph of his passport before confirming it had no record of him. The system had flagged another person and staff mistook Rajah for that individual. Rajah feared a permanent record implying criminality might have been created on Facewatch's system. Sainsbury's, Facewatch and store staff shifted responsibility, leaving Rajah feeling helpless. He said he should not have to prove his innocence and received little assurance about how his data would be handled.
Read at www.theguardian.com
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