According to Review.org's Consumer Trust Survey, 84% of American internet customers experienced price increases last year, while 59% felt deceived about pricing or terms. The average increase was $20.78 per month, leading many to consider changing providers. Hidden fees surprised 53% of respondents, and 63% identified lower monthly costs as a primary factor for improved satisfaction. Despite these issues, only 19% of people were familiar with broadband consumer labels, highlighting a lack of transparency within the industry.
An alarming 84% of American internet customers said the price they paid for the internet or related service rose last year.
Sixty-three percent of respondents said that lower monthly costs would improve their level of satisfaction.
Among those who canceled or downgraded, the majority - at 46% - canceled streaming services.
The survey found that 43% reported that the cost of their internet service increased the most compared to other home services.
Collection
[
|
...
]