The Hochul administration has initiated a grace period for consumers involved in the $9 billion home care system's transition, highlighting problems with the consumer directed personal assistance program (CDPAP). State officials attributed processing delays to misinformation disseminated by replaced intermediaries. Although State Health Commissioner Jim McDonald claimed there was no secrecy regarding the transition, the lack of precise data provided raised concerns. Approximately 140,000 consumers have formally transitioned, but another 55,000 have exited CDPAP, with additional consumers still unaccounted for as challenges persist in processing enrollments by April 1.
The Hochul administration has announced a grace period for home care consumers amidst a chaotic transition of the state's $9 billion home care system.
State Health Commissioner Jim McDonald attributed processing backlogs to misinformation from the former intermediaries replacing Public Partnerships LLC.
McDonald denied claims of secrecy regarding the transition, emphasizing the department's response to misinformation rather than a lack of transparency.
Despite previously optimistic projections, many consumers are still in limbo amid the transition to the new payroll service providers.
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