"Frey only found out what was happening when the attacker asked the teen to share her parents' banking information if she wanted to get her account back."
"There's no pathway for a parent to step in and advocate for a minor whose account has been compromised."
"Discord's chatbot, Clyde, and a seeming human support member, Nelly, automatically closed her support tickets after telling her it would be best to report the issue from inside the app, which she could not access."
Brady Frey discovered his daughter lied about her age to create a Discord account. After her account was hacked, he faced challenges in getting support. The attacker exploited her lack of two-factor authentication and demanded banking information. Frey expected Discord to assist quickly, especially for minor victims, but their support system was ineffective. Automated responses closed her support tickets, leaving Frey frustrated. He noted the absence of a process for parents to advocate for compromised minor accounts, highlighting significant flaws in Discord's support infrastructure.
Read at Ars Technica
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