"In December 2024, a Texas police officer received a $6,223 bill with a $6,194 charge for using 3.1GB of data. He said he had unlimited data but was charged incorrectly after moving a line to AT&T's FirstNet service for first responders. He called AT&T and went to an AT&T store but only got the bill reversed after contacting the AT&T president's office."
"The bill stated he had FirstNet Unlimited service from January 19 to February 14. There was also a note of a service change on January 19 and a charge for 'FN Data PPU 3,098MB at $2.00 per MB,' adding up to $6,196. This was almost identical to the Texas man's December 2024 bill that had a $6,194 line item listed as 'Data Pay Per use 3,097MB at $2.00 per MB.'"
"AT&T didn't answer our specific questions, but it fixed the bill within a couple of hours. An AT&T spokesperson told Ars at the time that it was 'investigating to determine what caused this system error.' But AT&T never revealed exactly what caused it, and now another FirstNet user has gone through an almost identical ordeal."
Multiple AT&T FirstNet customers have received incorrect bills charging $6,200 for approximately 3.1GB of data usage at $2 per megabyte, despite having unlimited data plans. A Texas police officer in December 2024 and an active-duty military member in Florida both experienced nearly identical billing errors after service changes. Both customers struggled to get the charges reversed through standard customer service channels and required escalation to higher levels. AT&T acknowledged investigating the December incident but never disclosed the root cause or confirmed preventive measures. When contacted about the second occurrence, AT&T corrected the bill within hours but did not provide specific answers about what caused either error or whether systemic issues remain.
#att-firstnet-billing-errors #data-overage-charges #customer-service-escalation #unlimited-data-plan-disputes
Read at Ars Technica
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