"Through Companion Concierge, Bark Air has provided services such as traveling with a dog when the owner cannot be there, planning fun and relaxing experiences for dogs during family vacations, and sending a chaperone for the dog throughout the entire trip. Concierges often come from a veterinary technician, rescue, daycare, or animal care background, Novotny said. Novotny gave the example of a family from the East Coast who traveled to a resort in Orange County."
"They had one of their dog concierges stay with the dog for a week in the same hotel as the family. The concierge would "on a daily basis develop an itinerary for that dog, take them on walks, I think they went to a little concert in the park one day, beach strolls," Novotny said. "Just really made it fun and special for the dog and took a lot of stress off of the family who had busy afternoons and then would spend mornings and nights with the dog.""
After about 200 flights carrying nearly 2,000 dogs in its first year, Bark Air expanded services with Companion Concierge, a premium travel-planning and caregiving offering. Bark Air earned $6 million in revenue during its first year, with one-way flight prices roughly $6,000 to $12,000. Companion Concierge arranges in-person care when owners cannot attend, plans activities and relaxation during family vacations, and can provide a chaperone for entire trips. Concierges commonly have backgrounds in veterinary technology, rescue, daycare, or animal care. Personalized itineraries, daily walks, and coordinated outings reduce owner stress and enhance dogs’ vacation experiences.
Read at Fortune
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