Conditions at Wag Hotels locations in Santa Clara, Redwood City and San Francisco allegedly violated eight provisions of California's Pet Boarding Law, including failures in facility maintenance, pest control, timely provision of adequate food and water, regular health inspections, emergency protocols, employee training, and staffing levels during high occupancy. The company also allegedly failed to notify local health officers of dog bites in state-designated 'rabies areas' for specified periods between 2018–2020 and 2022–2024. Nightly and full-day rates at the three locations ranged from $70 to $96 and $52 to $117 respectively. Wag Hotels denied wrongdoing while agreeing to make changes.
"Wag Hotels is required to properly maintain its facilities, ensure such facilities are free of pests, ensure pets are provided adequate food and water on a timely basis, and to ensure pets are properly and regularly inspected for health issues and that various protocols are in place for potential emergencies," the lawsuit filed Friday in San Francisco County Superior Court said. "Due to inadequate employee training and a failure to maintain sufficient staffing levels, especially during high-occupancy periods, Wag Hotels fell short of these obligations."
The lawsuit claimed that the company, whose other facilities in Oakland, Sacramento, Southern California, Colorado, Texas and Illinois were not named in the lawsuit, also broke a state law requiring that local health officers be notified any time a dog bites a person in state-designated "rabies areas," which included the three counties in 2018 to 2020 and 2022 to 2024.
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