"I first spotted this via Jason Brown in the Local Search Forums who linked to numerous Reddit Threads with complaints and a complaint in the Google Business Forums. Jason over the weekend posted, "Google is aware and working on it." He said this is a "large scale issue" and that his Local Service Ads representative told him Google is working on it. I am not sure how widescale it is but it does seem there was a spike in complaints about reviews going missing."
"Since Thursday, 10/23, I have noticed that legitimate reviews are being removed from my profile every hour. So far, more than 70 reviews have been removed, which is significantly affecting the business's reputation and does not seem to follow the usual Google moderation standards. Is anyone else experiencing the same issue? Is there any guidance on how we can recover or prevent these unfair automatic removals?"
Numerous local business profiles on Google Search and Google Maps have experienced disappearing, removed, or deleted reviews over recent weeks. Reports originated on Local Search Forums, Reddit threads, and the Google Business Forums, with business owners reporting sudden drops in review counts ranging from single digits to over seventy. Google representatives and product experts have acknowledged awareness and labeled the problem a large-scale glitch that is being worked on. Affected businesses report that legitimate reviews are removed repeatedly and sometimes hourly, causing significant reputational impact and leading businesses to submit tickets and seek guidance on recovery and prevention.
Read at Search Engine Roundtable
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