"The core objective of any learning, regardless of its format, is to improve an employee's skills, enhance their knowledge, or refine their work processes. This isn't about simply absorbing information; it's about creating a tangible, positive change in a person's performance. This crucial goal, known as the learning objective, is shaped by real-world business needs. In an ideal world, learning materials would perfectly address these needs, but the reality is far from this."
"Despite the significant time and resources companies invest in training, there is a fundamental inefficiency at play. Much like the concept of entropy in physics, which measures a system's unavailable energy and increasing disorder, eLearning suffers from its own version of this problem. We can call it "learning entropy." It represents the wasted effort and unapplied knowledge that create a gap between the intended learning objective and the actual outcome."
Learning aims to improve employee skills, knowledge, and work processes to produce tangible performance change driven by business needs. Despite investment in training, a gap exists between intended learning objectives and actual outcomes due to wasted effort and unapplied knowledge, termed "learning entropy." Learning entropy arises from multiple factors that restrict training efficiency, including excessively long courses that increase cognitive load and lose key takeaways, passive or shallow interactivity that fails to prepare learners for real-world application, and redundant generic content that wastes learners' time and ignores prior knowledge. Addressing these sources is necessary to close the efficiency gap and align training with business goals.
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