
"Artificial Intelligence (AI) has quickly become one of the most effective ways to produce and deliver training content to individuals. It is capable of producing a course in minutes, responding quickly to questions, identifying and recommending training resources for the learner before they are even aware of the need, and providing "personalized learning at scale." The potential capabilities of AI in Learning and Development are exceptional."
"However, many companies are now realizing that faster does not always mean better when it comes to learning. The question is not about whether or not AI is capable of achieving its many functions (it can), but whether AI allows individuals to use higher levels of critical thinking and creativity or simply assists individuals in completing the tasks required."
"For many corporate professionals, this capability provides them with significant advantages, as it has transformed learning from something that occurs once a month to something available at any hour. The ability to provide support for learners makes learning easier to navigate. However, just because a tool is easy to navigate doesn't mean it is necessarily providing the best training for learners."
AI can produce and deliver training rapidly, create courses in minutes, answer questions, recommend resources proactively, and enable personalized learning at scale. Many organizations recognize that speed and convenience do not guarantee deeper learning outcomes. The central concern is whether AI fosters higher-order critical thinking and creativity or primarily helps complete tasks. AI addresses practical learner problems by providing real-time, performance-based information, immediate troubleshooting, and timely feedback from tools and administrators, making learning available anytime. Ease of navigation improves access, but user-friendly tools can still fall short of delivering rigorous, meaningful training that builds complex skills.
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