The article discusses Canada's history with troubled technological initiatives, particularly focusing on the disastrous Phoenix pay system costing $3.5 billion, which failed to manage civil servant payments effectively. Following this, the ArriveCAN app, which was developed for the COVID-19 pandemic, encountered significant costs and management issues. Currently, the federal government is preparing for the Benefits Delivery Modernization program, a project aimed at providing a 'world-class service experience,' despite prior warnings of potential risks. These ongoing challenges have drawn parliamentary investigations and intensified scrutiny, prompting federal commitments to improve technological investments.
In 2011, the Canadian government hired IBM for a new pay system, the Phoenix system, which led to significant issues overpaying or underpaying civil servants.
The ArriveCAN app, developed during the COVID-19 pandemic, incurred nearly $60 million in costs, but the lack of clear management made its true expenditure hard to determine.
The new Benefits Delivery Modernization program aims for a 'world-class service experience' despite warnings from the auditor general about potential pitfalls.
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