The wheelchair and durable medical equipment industry has been significantly altered by private equity ownership, which focuses on maximizing returns through cost-cutting practices. While this approach can improve operational efficiency, it has negative implications for wheelchair users. Research indicates that over 50% of users face challenges with necessary repairs, resulting in long wait times, sometimes extending to three months. Major players like Numotion and NSM dominate the market, reducing local competition further complicating timely access to repairs. Advocates are raising concerns about these practices and fighting for the right to repair and better conditions for users.
As of recent years, the wheelchair and durable medical equipment industry has faced challenges due to private equity ownership, leading to longer repair wait times for users.
Advocates and reports indicate that wheelchair users now face significant delays in repairs, with waiting periods extending up to three months, detrimental to their mobility and independence.
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