The Eaton Fire Survivors Network originated from a WhatsApp chat during the January 7 fire in Altadena, assisting residents with evacuations and updates. Now based on Discord, it offers support to over 2,500 affected families seeking recovery resources. Joy Chen reports over 400 accounts of insurance claim issues, particularly related to rotating adjusters that hinder the claims process. The network advocates for change against insurance companies, highlighting the imbalance of power faced by individuals. Members like Andrew King illustrate the emotional toll of losing homes during the fire.
We've collected more than 400 firsthand accounts of delays, denials and underpayments from insurance companies. Certain tactics have revealed themselves. One of them is constantly rotating adjusters.
Every time they seem to make some progress on a claim, then boom, they have a new adjuster coming in saying, 'OK, we're going to start all over again.' What that previous person told you is no longer operative.
We’ve brought these delay and denial tactics to state legislators and the media. There's a massive power imbalance between any one of us and a multibillion-dollar insurance company.
At 6:30 that night, we were just leaving dinner for a hotel. In the back of my head, I thought - we're going to lose the house tonight.
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