"The astronomical costs, several readers told amNewYork, are overwhelmingly driven not by increased consumption but by soaring delivery fees and other unclear charges listed on their monthly bills. Many customers said the extra charges far outweigh the actual cost of the natural gas they used. The complaints coincide with National Grid reporting "record usage" during the city's ongoing cold temperatures, as more New Yorkers are turning up the thermostat to stay warm while the mercury plunged far below the freezing point."
"He said the delivery service costs amounted to more than half of his most recent bill. "My heat is completely off every single night, and I use it intermittently during the day, and my last two bills were over $300," he explained. "I don't like sleeping with the heat on. The delivery rate was 67 percent of the total bill. The delivery should not be 67 percent of the total bill.""
Unusually cold winter temperatures have driven increased demand for home heating across New York City. National Grid reported record natural gas usage as residents raise thermostats to stay warm. Many customers report sharply higher bills driven primarily by elevated delivery fees and other opaque line-item charges listed separately from commodity costs. Several households say delivery charges now represent a majority of the total bill even when actual gas consumption remains low. Some customers report noticing higher delivery fees since last winter, creating financial strain despite efforts to minimize household heating use.
Read at Brownstoner
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