In a recent interview, United Airlines CEO Scott Kirby criticized the budget airline model, calling it "dead" and highlighting its customer-unfriendly practices. Speaking at The Wall Street Journal's "Future of Everything" event, he denounced the practices of budget airlines, stating they relied on hidden fees and failed to foster customer loyalty. Contrastingly, he praised JetBlue for aiming to improve customer experience, especially considering United's new partnership with the carrier. While discussing potential mergers, Kirby expressed reluctance, emphasizing the challenges involved in such endeavors and reiterated United's commitment to enhancing its frequent flyer program.
The model was screw the customer... They don't get them.
JetBlue was founded in trying to be a better airline for customers.
Mergers are hard.
United was focusing on its frequent flyer program.
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