John and Diane Goodman are suing the developer of their luxury condo at Mandarin Oriental Residences, alleging numerous grievances like construction errors and pests. After purchasing their $6.1 million unit, they've filed two lawsuits claiming the condo doesnât live up to the promises of exclusivity. They allege frequent issues, including roaches and unexpected transient guests using hotel facilities, which undermine their investment. Goodman expressed that the building feels more like a boarding house than a private home, casting doubt on the luxury experience they expected.
"A pervasive sense of neglect has rendered my unit effectively worthless. We were promised private homes with great hotel services, yet we face continual issues."
"The Building has become a boarding house, with transient guests frequently using facilities intended for owners, depriving us of promised privacy and exclusivity."
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