Elevators Out At Surf Vets Place Leave Tenants Stranded

"Both elevators at Surf Vets Place in Coney Island have been out of service since May 1, turning a basic building amenity into a daily crisis for older and mobility‑impaired residents. Tenants say what used to be quick errands or routine medical appointments now require painstaking stair climbs, carefully timed favors from neighbors, or skipped trips altogether. Building management says it is working with its elevator vendor to get things running again, but residents say help has been uneven and details are scarce."

"Management said elevator company KONE was notified that same day. KONE responded with a diagnostic proposal on May 4 and followed up with a site visit on May 6, ultimately determining that both elevators had to stay out of service until substantial repairs and replacement parts could be secured. Concern Housing said staff are onsite to assist residents who need help, but it has not provided tenants with a clear timeline for when the elevators will be back."

"Tenants told News 12 New York that with both cabs down, stairs have become the only option for getting in and out, and neighbors have turned into ad hoc porters for groceries, medical equipment and supplies. "It's hard to not have the elevators and have [my father] stuck here," one tenant said. Another resident added, "I have to climb and have somebody with me to carry my walker down.""

Both elevators at Surf Vets Place in Coney Island have been out of service since May 1, following an apartment incident that triggered sprinklers and sent water into elevator shafts. The water caused significant damage to key elevator control systems, requiring substantial repairs and replacement parts. KONE was notified on May 1, provided a diagnostic proposal on May 4, and conducted a site visit on May 6, concluding that both elevators must remain out of service until parts are secured. Staff assist residents onsite, but tenants report uneven help and limited information about when service will resume. Residents describe daily stair climbs, reliance on neighbors to carry walkers and equipment, and missed or delayed trips for errands and medical appointments.

Read at Hoodline