The new toll system in Manhattan's congestion zone has created confusion among drivers, with reports of incorrect charges coming to light. Dylan Yen, a New York resident, was billed $45 instead of the expected $9 after a drive into the area. This incident has sparked concern, especially given the ongoing political debate regarding the toll's implementation. Following public outcry, the Metropolitan Transportation Authority refunded Yen, highlighting the importance for users to regularly check their E-ZPass statements due to delays in toll postings. Others have also reported similar overcharges, indicating a possible widespread issue.
The feedback received highlighted that the tolling service is causing significant confusion, with several drivers reporting overcharges after the new congestion toll was implemented.
Many drivers are now urged to regularly monitor their E-ZPass accounts for discrepancies, as the congestion tolls may not appear immediately.
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