The article discusses a frustrating experience with a transport app, highlighting the pitfalls of poor design that can lead to user errors. Despite following the correct procedures to load tickets, the interface misled the users, resulting in confusion and fines. The author then poses an important question about the tendency to blame users instead of addressing inherent design flaws. They argue that if a system is unintuitive and punishes users for mistakes that arise from its design, responsibility should shift from users to the creators of the app.
Design isn't neutral when the consequences are real. If the interface isn't clear, assumes prior knowledge, or silently allows you to do the wrong thing, then it's not "just bad UX" - it's a trap.
We talk a lot about user error. As if it’s just a matter of being careless. But when millions of people use a service for the first time...that's a design problem.
Collection
[
|
...
]