"Thousands of Monzo customers have reported having difficulties accessing the bank's mobile app. Platform outage monitor Downdetector saw more than 4,000 reports from users complaining of problems on Thursday afternoon. The company has acknowledged "experiencing an issue" with its app - a web page displaying the status of Monzo services says the firm is "continuing to investigate this issue"."
""After identifying some issues we instantly activated Monzo Stand-in - our fully independent backup bank," they told the BBC. "As a result customers can still make payments with their card, withdraw cash, freeze their card, send and receive bank transfers and more.""
Thousands of Monzo customers experienced difficulties accessing the bank's mobile app, with more than 4,000 problem reports recorded on Downdetector on Thursday afternoon. Monzo acknowledged "experiencing an issue" with its app and a status page indicated the firm was "continuing to investigate this issue". The bank activated Monzo Stand-in, a fully independent backup bank, allowing customers to continue making card payments, withdraw cash, freeze their cards, and send and receive bank transfers. A Monzo spokesperson said the backup service was activated instantly after identifying issues and that work was underway to resolve the app problem as soon as possible.
Read at www.bbc.com
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