"Tesla has improved the transparency and communication it has with customers when their vehicles are being serviced with a very simple addition to its app. The addition will only impact iOS users as it utilizes Apple's Live Activities feature, which is utilized for other Tesla features, most notably during Supercharging to alert owners of their state of charge, charging rate, session cost, and time remaining."
"Tesla has been working to improve its Service division, especially over the past few months, as Raj Jegannathan, Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, has revealed the company is working to make things easier for owners. It is no secret that getting in touch with Tesla Service is easier said than done. In fact, CEO Elon Musk has even had to step up on X to get some issues resolved."
Tesla added Live Activities support in its iOS app to provide owners with a quick view of vehicle service status, including expected and actual technician arrival times and estimated completion. The feature leverages Apple's Dynamic Island for a streamlined status display and builds on the same Live Activities capability used for Supercharging information. Some owners report the feature has been available for about two months and its rollout was noticed by third-party observers. Tesla continues to prioritize Service improvements and communication, with leadership noting efforts to make service interactions easier for owners amid past responsiveness challenges.
Read at TESLARATI
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