"T-Mobile recently announced a new service that lets you switch to the carrier in just 15 minutes, along with same-day delivery of your new smartphone. That was very appealing, as was the idea of not being tossed to the back of the line the next time I wanted to use my phone at a crowded event. I expected better coverage and was hopeful about an easy switch, so I gave it a whirl."
"As someone who goes through multiple cheap prepaid carriers every few years, I'm used to battling my cell service provider. I've spent hours and hours trying to port my lines or get a device I paid cash for unlocked so I could use it overseas (there's a reason why we only recommend you buy unlocked smartphones). I have been pushed past the brink of Karendom and even resorted to filing an FCC complaint over one carrier's practices."
A prepaid customer experienced complete deprioritization at a crowded concert, leaving four hours without internet. T-Mobile introduced a service that allows switching to its network in about 15 minutes through the carrier's app and offers same-day smartphone delivery. The app-only option led to a phone call to discuss details; the over-the-phone transfer took 27 minutes and completed without difficulty. The sales representative used app screen-mirroring to guide clicks and avoided aggressive upselling. The customer frequently cycled through budget prepaid carriers, struggled to port lines or unlock devices, and once filed an FCC complaint. The new service promised simpler switching and reduced deprioritization risk.
Read at WIRED
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