"Eliminating paper boarding passes may create numerous inconveniences. To start, not everyone wants Ryanair's app on their personal device. And many future customers, especially those who don't fly with Ryanair frequently or who don't fly much at all, may be unaware of the change, creating confusion during travel, which can already be inherently stressful. Also, there are places where Ryanair flies that don't accept digital boarding passes, including some airports in Albania and Morocco."
"People who are less technically savvy or who don't have a smart device or whose device has died won't be completely out of luck. Ryanair says it will accommodate people without access to a smartphone with "a free of charge boarding pass at the airport" if they've checked in online "before arriving at the airport." "Nobody's going to get stranded. Nobody's going to get left behind," O'Leary said, per The Telegraph."
Ryanair will stop issuing paper boarding passes beginning November 12 to encourage use of its mobile app for ordering, real-time flight information, and delay notifications. The start date was chosen as a traditionally quieter travel period after the mid-term break. Some passengers may resist downloading the app or remain unaware of the change, increasing travel confusion. Certain airports, including some in Albania and Morocco, do not accept digital passes, so Ryanair will still provide paper passes in those locations. The airline says it will issue free airport boarding passes for customers who checked in online before arrival, while some experts warn of potential chaos despite reassurances that no one will be stranded.
Read at Ars Technica
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