Failing to preserve scroll position can significantly frustrate users as they often have to repeat navigation actions. This is especially evident in scenarios where users return to a list after viewing detailed content, such as podcast episodes. A common behavior observed involves users 'pogo sticking' back and forth, which can lead to losing one’s spot in lengthy lists. Although some users may employ strategies like opening items in new tabs to avoid this issue, not all solutions are effective or user-friendly. User intent plays a critical role in determining when to save scroll position.
One of the fastest ways to frustrate a user is by losing their progress. Imagine this: you scroll, scroll, scroll down a long list...click...read, and hit the Back button, only to land back at the top of the list instead of where you left off.
In a recent study, a participant was browsing podcast episodes in the Spotify app. He scrolled down past episodes that he had already listened to, looking for a new one.
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