Carrie Webster shares a personal experience where her non-tech-savvy mother almost fell victim to an online scam. The incident highlighted the sophistication of scams today, which look professional and convincing. Webster suggests that good user experience (UX) design can potentially serve as a frontline defense against these fraudulent activities, particularly for older users unfamiliar with digital navigation. As scams evolve, utilizing technologies like AI, there is an increasing need to improve digital design to protect vulnerable populations from such threats.
"Can good UX protect people from online scams? This is the central question raised by Carrie Webster after her mother narrowly avoided a potential scam due to her hesitations."
"Online scams are becoming increasingly sophisticated, leveraging advanced technologies like AI and deepfakes. It's evident that good design can inadvertently assist scammers in their deceptive efforts."
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