Megan Royal said she was informed of her mother Ms Slough's death via WhatsApp after Ms Slough travelled to the Pegasos clinic in Basel instead of Lithuania. Pegasos stated it had received a letter from Ms Royal confirming awareness of her mother's wishes and said it verified the letter by emailing an address supplied by Ms Slough. Ms Royal denied ever writing such a letter or confirming contact with Pegasos before her mother's death. Pegasos acknowledged responsibility, said it learned lessons and implemented extra application steps. Pegasos said it will no longer accept un­accompanied applicants with living family members without passports and a video call. Ms Royal called the changes inadequate and contacted other affected families.
We are conscious of our great responsibility, and we are very sorry for the few instances when family members were not informed by their loved ones of their intention to die, despite having credibly assured us that their family knew,
We learned certain things from each such case. In response to these rare cases, we have incorporated extra steps to the application process.
We decided to no longer accept un­accompanied applicants with living family members unless we will be provided with copies of their passports and will be able to meet them in a video call.
Delia Canning got the same thing,
Collection
[
|
...
]