"Meta does not make it easy enough for users to file complaints about illegal content online on its platforms Instagram and Facebook, the European Commission said on Friday, as it gets closer to wrapping up its investigation into the Big Tech giant under EU online platform rules. Users might want to report illegal content they see online, but currently they do not find help or receive a reply to their reports, according to the Commission's preliminary findings."
"The findings come as the Commission began investigations under the Digital Services Act (DSA) - rules that aim to combat the spread of illegal content and products online - into the platforms last year. Euronews understands that the cases began after numerous complaints were filed with the content regulator in Ireland, where Meta's EU headquarters are based. The Commission has been working with the Irish authority on the case."
"Separately, TikTok and Meta are in breach of the DSA for failing to provide researchers with adequate access to public data, the Commission said. When it comes to researcher data, the DSA specifies that very large online platforms - those with more than 45 million users per month - must grant accredited researchers access to public data to monitor content hosted on their services."
European Commission preliminary findings state that Meta does not make it easy enough for users to file complaints about illegal content on Instagram and Facebook, with users failing to find help or receive replies. The Commission began investigations under the Digital Services Act after numerous complaints were filed with Ireland’s content regulator, and has been working with the Irish authority. Platforms have an opportunity to reply in writing before the Commission decides on settlement or penalties of up to 6% of worldwide annual turnover. Separately, Meta and TikTok were found in breach of DSA obligations for not granting accredited researchers adequate access to public data. The broader inquiry into Meta also examines deceptive advertising and political content.
Read at euronews
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