"The council's financial management has been unable to file auditable accounts since it replaced an aging - but functioning - SAP system with new cloud-based software from Oracle. Although the council had expected to implement the system out-of-the-box, it made customized modifications including the introduction of the BRS, which failed to function as planned. The council was declared effectively bankrupt in September 2023, because of the ERP disaster and outstanding equal pay claims."
"In the meantime, it is implementing the IMS. In March 2024, the council decided to buy the off-the-shelf software to resolve the BRS customization issues from the initial Oracle deployment, opting for a CivicaPay solution, which it said would "go live no later than March 31, 2025." By February this year, however, that implementation date had been put back to April, and then September, after project stakeholders became aware of concerns over the "validity of the original design," according to a paper presented to the committee."
Birmingham City Council delayed the rollout of a CivicaPay income management system (IMS) after confirmation that total spending on an Oracle implementation could reach £170 million. The council replaced a functioning SAP system with Oracle Fusion in April 2022, added customizations including a banking reconciliation system (BRS), and has been unable to file auditable accounts since. The BRS failed and the council was declared effectively bankrupt in September 2023 due to ERP failures and outstanding equal pay claims. Oracle is being reimplemented from scratch with a planned go-live next April, while IMS dates slipped amid design concerns and manual workaround costs.
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